10-09-2019 10:53 AM
I have purchased recently a HW-Q90R soundbar, and after installing it seems impossible to connect with my iphone's spotify connect.
I have installed fw 1008 in soundbar and in subwoofer & rear speakers following the samsung's web intructions. SmartThings app shows 1008 version and the soundbar is properly added and connected to the same wifi network of my iphone. I can play spotify songs with bluetooth, but I cannot use Spotify Connect because the soundbar doesn't appear in the spotify's devices list, even with the soundbar in Wifi input. I have disable the option "Show only local devices", and my account is premium. With my computer and with my previous Yamaha receiver the Spotify Connect works flawlessly.
I have resetted the router, reinstalled spotify, reinstalled smartthings app (and granted all permissions it asks for), remove and re-add the soundbar to smarthings app, select Wifi input, and nothing.
Can you help me to make this soundbar works with spotify connect? Thanks!!
02-01-2020 06:00 PM
06-01-2020 09:37 PM
Having same issue with Q96R. After some time the soundbar just stopped appearing among Spotify Connect devices listed in Spotify app. Tried Spotify on multiple devices: windows laptop, android phone and tablet, iPhone, same result. I'm on latest soundbar firmware, pls fix this!
09-01-2020 09:06 AM
18-01-2020 04:51 PM
Same problem here.
My Q80R worked with Spotify Connect for a couple of weeks, now it is not detected at all in Spotify...
Did Samsung push a new firmware introducing a bug with this? This is my current hypothesis because firmware auto-updates are enabled by default (seen in SmartThings app)
22-01-2020 09:44 PM
Hi Guys/Girls,
I have also a Sounbar from Samsung. Its the HW-N850.
I'm am also very frustrated that i cannot connect with the soundbar so far. Ehhh...sometimes i can....sometimes i cannot.
The last two days it is working though: I changed some things on the Router:
- connect the 5ghz wifi
- I fixed the control-channel on 48 ( i read somewhere it should be under 56)
- I manaualy fixed the IP-adres of the Soundbar
I don't say this is THE solution. but so far so good.
23-01-2020 04:49 PM
31-01-2020 07:30 PM
Hi all,
is there any news or workaround for the problem?I have purchased my q90r in dec 19. So far everything worked as expected. Since last week I cannot use Spotify connect anymore. I think I have tried everything to solve the Problem without success = reinstall smartthings, restart Router, change from automatic to static IP, restart soundbar.....
Do be honest Spotify connect is a cruical feature for me and it was/is advertised by samsung.
Can you please assist?
Thank you in advance.
31-01-2020 07:36 PM
31-01-2020 07:55 PM
31-01-2020 08:06 PM