Waterproof watch active 2 is not!

[Tawnyowl68]

I have a Galaxy Watch Active 2 which I purchased  in September 2019.

I looked on the Samsung page to see if the watch was water resistant before I went swimming and it said it was to 5ATM. 

Unfortunately whilst in the pool it went haywire and is no longer working as water seems to have got into it. 

I have put it in rice to try and dry it out but to no avail.

If I had known this was going to happen I would not have gone in the pool with it on, but your website does say it is water resistant up to 5 ATM.

I feel angry that it is sold as water resistant which it obviously is not. I am now out of pocket due to this damage and i am looking to yourselves for reimbursement or replacement.

I have always been careful with the watch and it has had a cover on to protect it from knocks since I bought it. 

I await your advices.

Thank you

Lynn Dewhirst

[Pugs1957]

Water resistant does not mean waterproof. In fact, there is more to it, please see https://www.thecasefarm.co.uk/waterproof-vs-water-resistant-watches-whats-the-difference/

And

https://news.samsung.com/global/can-you-swim-with-your-wearable-these-water-resistance-ratings-will-....

[Glenntech]

Chlorine in pools and salt in sea water will affect technology.
As you can see in the link below. There are certain restrictions to the water resistance the watch is rated for as well.

https://www.samsung.com/africa_en/support/mobile-devices/is-the-galaxy-watch-active2-water-and-dust-...

Personally I'd keep technology out of water, especially if it has chlorine in it or salty sea water.

[eyeintheskyswdrone]

Did you do the water lock on the watch before going into the pool, from the main screen pull down from the top..scroll through and press the water droplets to lock. Then press and hold in the bottom button to release any water...