Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Watch Ultra Lte issue

(Topic created on: 26-07-2024 08:59 PM)
2134 Views
Uppie84
Pioneer
Options
Hi everyone,

I received my new Galaxy Watch Ultra today. Unfortunately I'm having issues with the Lte connection on EE UK. I have set up the service with EE and all seems well apart from I cannot make or receive calls via Lte when my away from my phone. (Fold 6)

I have phoned EE and spoken to technical support and they have advised it is a Samsung issue and apparently problems started yesterday as they have had lots of similar calls.

I am wondering if anyone else is having the same problems?

Calls work find via the watch when using bluetooth.

The whole point of an Lte watch is to be able to leave your phone at home when out, hopefully Samsung will fix this issue pronto.

Cheers 
28 REPLIES 28
Splyza
Explorer
Options
Hi there,
I had the exact same issue. The only way I fixed it was to return it and have a new one sent out to me.
0 Likes
Uppie84
Pioneer
Options
Aahh man I hope I don't have to send my watch back, I've already had to send the Buds 3 Pros back as the tips ripped off within 10 minutes of being out the box. What did Samsung say the issue is? If I send the watch back I'll have to wait weeks as the silver one is not available now until end of Aug 😒
Splyza
Explorer
Options
Luckily for me I wanted the orange one which was available next day. They multiple advisors I'd spoken to at EE had no idea what the issue was but they never blamed Samsung to me. I just ordered a return and ordered an additional watch, so wasn't a straight swap. That saved me a bit of time although I will get charged a little extra to start but will get it refunded once they sign the return off.

Sorry this has happened to you. What I did notice though was that on the second watch with the working lte the battery life seems a little better so it could be a Samsung issue to be fair.
MartynP
First Poster
Options
When i put my pin in, take it off at night. Put it on in the morning. The pin isn't there. I have to register the pin again every time i take my watch off. Its not saving the pin correctly.
0 Likes
Uppie84
Pioneer
Options
It's really odd, EE said they started getting calls yesterday about Lte not working on the Ultra, I'm hoping it may be a software issue as the watch has been out a few days and I would have thought if it was a hardware fault more would be being said on Reddit and on here. Samsung tech support is closed now until tomorrow so will have to wait. Really disappointing as love Samsung products but this issue plus the Buds 3 Pros breaking plus Android Auto on the Z Fold 6 has major issues with audio not working i'm beginning to get abit fed up tbh.
Splyza
Explorer
Options
Yeah it does feel a bit of a tainted launch but hopefully you're right and an update fixes it for you but I didn't want to be stuck in a contract based on a potential fix that might not come as EE only offers exchanges for the first 30 days for faulty devices. Didn't fancy having to do a warranty claim.
0 Likes
Uppie84
Pioneer
Options
Fair play, I bought the ZFold6, Buds 3 Pro and Ultra all at the same time from Samsung after the unpacked event. They admitted to me on the live chat the first batch of Buds have been found to be dodgy, nothing about the watch and thank goodness my phone is perfect or id be sending the lot back for a refund lol
eurofis
Pioneer
Options

You can investigate the problem yourself:

On the watch face swipe down and disable wifi and bluetooth. Then select settings, then connections and make sure "Mobile network" is enabled e.g. by selecting "auto". Now, your watch can only access the internet using LTE. Try any app e.g. play store to test if you have access to the net.

If you cannot access the net, then check subscriptions. If this correctly shows EE, then most likely EE is the cause of your troubles, or else redo the subscription setup.

If you can access the net, then observe that your watch has two phone numbers: One shared with your mobile phone, and one for the watch only. Now call the latter: This should be independent of the complicated logic redirecting calls to your different devices. If this fails, it is likely caused by EE. If it works, then the error relates to the logic provided by Samsung / the supplier of the redirection technology. As a work-around you can redirect calls manually to your watch by on your phone keying "**21*xxxxxxxx#", where xxxxxxxx is the number dedicated to your watch.

 

Uppie84
Pioneer
Options
Thanks for the message. I have followed your advice and can confirm with bluetooth and WiFi switched off on the watch I have a fully working network connection and can download apps etc from the play store. Subscription says EE and all seems set up correctly my end. I have 2 phone numbers attached to my account, when calling the number which isn't my normal number it doesn't connect and says "the mobile number is unavailable, try later"

Would this indicate in your opinion the issue is related to a problem with EE?

Thanks again
0 Likes