Watch Ultra £100 Google Voucher

[LukeTS]

I claim the above which got approved but the reward still had not been sent even when 30 days have passed. Customer service are not responding to emails. Terms and cons don't advise what to do in this situation. Any help?

[Esurient]

Just have to wait it out. It's disappointing. Last time they did this, they at least sent an email out acknowledging & apologising for the delay.

[KholaI]

Hey @LukeTS 

Did you reach out to the designated Promotions Team at watchultrawatch7launchoffer@samsungoffers.claims or by phone at 0330 808 9994 (UK, IOM or CI) or +353 1800 851 022 (ROI) within seven days of a Claim being submitted? If not, I'd definitely advise getting in touch with them, as they'll be able to look into this further with you.

[LukeTS]

Yeah multiple times with no response. I haven't tried calling yet so I'll give that a try.

[Gadgetonomy]

It was the same with the voucher offered on the Watch 6 series. I think that was sent about 2 weeks after the deadline passed in my case. It's not acceptable but that's how companies roll these days. You will get it eventually.

[N3_P1u5_U1tr4]

I've emailed them twice now. First time was a terrible response that they are working on it and literally nothing more. I replied back to that stating it's was very clear what the time period was when purchasing so why are they changing it up after the fact etc etc and got another lacklustre email with no eta, just that they are working on it.

Samsung clearly work closely with Google, they can't get google to generate and send them a a load of codes? Hardly a big thing to do, they aren't manufacturing then shipping them are they.

[Daz73r]

Got mine today I got a text first then email

[IanG666]

Got mine this morning and claim was approved on 29th July