Watch 6 stopped recording sleep

[alanl2]

Hi,

Can anyone able to help?

I  purchased a galaxy watch 6 classic and for some reason it stopped recording sleep a couple of nights ago - had been fine up to then.  I'm not doing anything differently and have not changed any settings.  Its frustrating .....  anyone got any insights? thanks 

[Ferenc75]

Did you tried cache recovery process?

[alanl2]

Just had Samsung support go through full factory reset so we will see....

[alanl2]

Since the reset a few hours ago, the watch keeps turning itsself off now!  Only had the watch 12 days and Customer Support say send it for repair which may take 11 more!  Surely they should replace it unless there is an obvious fix?

[Clive7409]

Think anything under 28 days they should replace. Contact whomever you got watch from, if Samsung Store contact them direct as support will provide info based on own knowledge.

[alanl2]

contacted Samsung Store - waiting for call back now.

[IndiW]

What was the outcome?.?

[alanl2]

They haven't called back.lets see if they do tomorrow. It's becoming frustrating now.

[Clive7409]

If they won't sort/don't call contact your bank as they are liable also if paid on Credit Card so will help, though they will try to insist you do all the work as normal 😀

[alanl2]

weirdly after switching watch back on about 10 times yesterday it has stayed on and recorded sleep!  Still waiting for callback to discuss replacement if needed