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Watch 6 Google play redeem

(Topic created on: 10-08-2023 08:32 PM)
681 Views
carl123
Explorer
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My claim was successful and validated on the 4th, Had a message and email from samsung today to claim my reward, every time I click the link to get my google play code it doesn't work, this is what shows up! Not sure what's going on with it.

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17 REPLIES 17
carl123
Explorer
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I've already claimed and had a validation email on the 4th, today I got a text message and email from samsung to redeem my voucher but its not working,
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Sophmai
Student
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Exactly the same for me... Not sure what's happening or who to contact about it
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carl123
Explorer
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Just gone back to the original claims page and sent a message over to support regarding the issue, will update if I find out what's going on.
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Donnamt
Journeyman
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I am having the same issue. I am currently in conversation with Samsung on Facebook but we have got no further forward as yet. Very relieved to find I am not the only one this has

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carl123
Explorer
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I've had no response from samsung, not sure what to do next, let me know if anyone have the situation resolved.
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Donnamt
Journeyman
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I realised I was only talking to AI yesterday and they mentioned the promotions team so I've sent a query through the claims part where we start the claim. Auto response says it'll be two working days for a reply. I'm hoping if there is enough of us they will fix it but I also feel like it's not worth the hassel to get it sorted. I will post here if It gets resolved.

suzidoo
Apprentice
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Same for me also, don't know why when you buy a watch/phone or what ever they don't give the cards with the product
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carl123
Explorer
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Samsung are utterly useless, this was the response I got back, honestly do they even take the time to read a email, how do they fail to understand we cannot redeem the code.1692016665383_1692016665375_0.jpg
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