Watch 6 Google play redeem

[carl123]

My claim was successful and validated on the 4th, Had a message and email from samsung today to claim my reward, every time I click the link to get my google play code it doesn't work, this is what shows up! Not sure what's going on with it.

[Glenntech]

https://eu.community.samsung.com/t5/wearables/how-to-claim-your-google-play-voucher-for-ordering-you...

[carl123]

I've already claimed and had a validation email on the 4th, today I got a text message and email from samsung to redeem my voucher but its not working,

[Sophmai]

Exactly the same for me... Not sure what's happening or who to contact about it

[carl123]

Just gone back to the original claims page and sent a message over to support regarding the issue, will update if I find out what's going on.

[Donnamt]

I am having the same issue. I am currently in conversation with Samsung on Facebook but we have got no further forward as yet. Very relieved to find I am not the only one this has

[carl123]

I've had no response from samsung, not sure what to do next, let me know if anyone have the situation resolved.

[Donnamt]

I realised I was only talking to AI yesterday and they mentioned the promotions team so I've sent a query through the claims part where we start the claim. Auto response says it'll be two working days for a reply. I'm hoping if there is enough of us they will fix it but I also feel like it's not worth the hassel to get it sorted. I will post here if It gets resolved.

[suzidoo]

Same for me also, don't know why when you buy a watch/phone or what ever they don't give the cards with the product

[carl123]

Samsung are utterly useless, this was the response I got back, honestly do they even take the time to read a email, how do they fail to understand we cannot redeem the code.