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Original topic:

Sleep tracking not working over multiple Galaxy Active 1 & 2 watches

(Topic created on: 22/03/21 20:54)
dj1983
Apprentice
Options
Wearables

I had been using a Galaxy Active watch since Christmas and recording my sleep every night without fail. Suddenly at the beginning of March it stopped recording and saying "No Sleep Record Today". After a couple of nights I did a hard reset and it worked again for a couple of nights and then stopped again. I reset it again and it worked for two more nights then stopped. At the third reset it didn't help and still didn't record sleep.

I swapped it out for a new Galaxy Active watch. First two nights recorded sleep, then again no sleep recorded. I reset and again still no sleep. 

This time I decided it must have been a bad batch of watches so decided to exchange it for the Galaxy Active 2 watch. First two nights sleep was recorded, then no sleep. Reset the watch, cleared all the data on the galaxy wearables app and sleep was recorded for one night but the very next night no sleep recorded. 

I've called Samsung and they aren't aware of any known issues. Given I used the original for two months with no issues recording sleep and now within two and a half weeks, three different watches have all shown the same issue, there must be an issue going on but I can't seem to find someone that can advise what it is.

Has anyone else encountered this and know of a way to fix it?

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1 Solution


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Solution
dj1983
Apprentice
Options
Wearables

To anyone who has experienced this issue I have found a solution! 

I turn off Bluetooth off a night. In the morning I check the sleep and it has recorded the time asleep and awake and says connect to Bluetooth to see details. Once Bluetooth is turned on it then shows the details. I have been doing this for two weeks now and it has recorded sleep each time.

I have been playing it safe and doing this each night but I believe it actually might come down to an issue when a workout is started just after you wake up, before it has recorded the sleep as finished. I'm thinking this confuses it and results in no sleep being recorded. So the actual solution might just come down to checking the sleep before starting a work out in the morning. 

I hope this helps anyone else who was having the same issue!

 

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3 REPLIES 3
PaulPG
First Poster
Options
Wearables
I've only encountered this issue when the watch sensor cannot make good contact.
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Branislava
First Poster
Options
Wearables

I am facing the same issue. I just started looking for solution, so far without solution

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Solution
dj1983
Apprentice
Options
Wearables

To anyone who has experienced this issue I have found a solution! 

I turn off Bluetooth off a night. In the morning I check the sleep and it has recorded the time asleep and awake and says connect to Bluetooth to see details. Once Bluetooth is turned on it then shows the details. I have been doing this for two weeks now and it has recorded sleep each time.

I have been playing it safe and doing this each night but I believe it actually might come down to an issue when a workout is started just after you wake up, before it has recorded the sleep as finished. I'm thinking this confuses it and results in no sleep being recorded. So the actual solution might just come down to checking the sleep before starting a work out in the morning. 

I hope this helps anyone else who was having the same issue!

 

View solution in context

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