Samsung Watch 4 Classic Burning My Wrist

[B00TiKi]

I just got the new Samsung Galaxy 4 Classic. I have had it a little over a week now. My issue is it is putting a burn mark on my wrist where the sensor touches. I have my watch monitor all day to monitor my activity, heart rate, stress etc...

After a few days, my wrist started burning. (Please see the attached photos) I took the watch off for a few days and put on some coconut oil, and Epsom salt and it started to heal. What's left is a perfect circle that matches the very inner circle of the sensor.

This is very concerning to me as I wear normal watches every day and this does not happen. This seems like a laser issue with monitoring.

After two days of not wearing the watch and putting on treatment

[Members_VisRe5U]

I get a full 'burn' if I wear mine all day 

[ChrisP88]

If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you.  

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 

[Sayki_1]

Hello, I encountered the same problem, I can no longer wear the watch due to irritation, it feels very unpleasant, what can I do about it?

[ChrisP88]

Hi @Sayki_1 As above, if you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you.  

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 

[AnkitWanwe]

Hello Everyone,

I am from India and I am facing the same issue. When I get sweat and if I am wearing Samsung Galaxy Watch 4, definitely I will get the burns.

I stopped wearing it for next 2-3 months and started again but the issue is same. So nowadays I wear it for 2-3 hours max in a day.

But it will be good if Samsung address this issue and avoid this type of defects in their products.

Thanks.

[KholaI]

Hey @AnkitWanwe 

I would definitely advise reaching out to Samsung Support in your region, as they'll be able to look into this further with you. It's not normal for anyone to receive any type of burns when wearing the watch, so please get in touch as soon as you're able to: 

https://www.samsung.com/in/support/?srsltid=AfmBOoqky7QcfqLRngeypCJOuh6dr-HWMaKxj9o3w5NZLPrR13yHz1pS