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Samsung Health Monitor app says is not available in my location, but it is where I am.

(Topic created on: 28-11-2021 09:39 PM)
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cifacia
First Poster

‎28-11-2021 09:39 PM

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Hi! 

 

I have a Samsung S20+ and just bought a Galaxy Watch 4. I am in France, with French SIM.

I downloaded the samsung health monitor app following the prompts from the watch, but I am "welcomed" with 

 

"Service is not available - Samsung Health Monitor is not available in your current location" 

 

However according to samsung it  is available in France https://www.samsung.com/fr/apps/samsung-health-monitor/ 

 

What is happening? 

 

Not sure if related at all, but I bought my phone from a FNAC seller that ended up sending me a Thai version, but I have only used it in France, with a French SIM card. 

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Members_4SMc8Xv
Student

‎19-12-2022 03:57 PM

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Same issue with a Galaxy Watch5 and Galaxy S22 bought in Luxembourg. Before I had a Watch4 and it worked fine before the Swatch hardware was replaced by a new Watch5. Update has been correctly installed on the Watch and application. Support said not support tierce application but it s a application soft. Not resolved by the support. I bought this watch for these features. Someone can help me ? Thanks ?

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