05-11-2019 09:10 AM in
It seems the move hourly is not accurate or am I doing something wrong?
I have been awake since 7am and its now 9am, yet the watch says I have been active for 4 hours...?
Is it faulty?
09-12-2019 05:23 PM in
Hey @alborg83! Are you still experiencing issues with the Galaxy Watch Active 2? Is the watch running on the latest software version? Samsung wearable app > About watch > Update watch software > Update now. Also, do you have a Samsung Health account on the phone you are pairing the watch with?
25-05-2020 03:31 PM - last edited 25-05-2020 03:31 PM
Let's try this, on the device connected to the watch, please go to: Settings > Apps > Samsung Health app > Permissions > Enable location.
Also, if you go into the "Alti-Barometer" app through the watch, when it's on the "Altimeter" screen you'll see a last refreshed status at the bottom. If that hasn't been refreshed for a while, the watch will either assume you're much lower than you currently are or much higher. Scroll over to the 3rd page in the app (past the "Barometer" page) and you should see a list of settings; click on "Change" and make sure you turn on "Auto refresh".