11-05-2020 03:41 AM - last edited 11-05-2020 03:42 AM
So I was using my Galaxy earbuds yesterday my right one was dead but I just kept it in my ear and was using the left when left one was about to die I put them in charge after 15 mins I tried connecting them and the right one was not connecting for some reason I checked for solution on here and doesn't seem to work any help in anyway would be appreciated
11-05-2020 09:31 AM in
try cleaning the buds
put the buds on case then re-open after 10-15 seconds
try to unpair and re-pair to phone
if using android phone, check for new software updates of Wearables app
ensure that Bluetooth is not encluded on "battery optimisation" in phone
switch off and on the Bluetooth
buds have 12 months warranty
please contact Samsung Support to arrange repair if persists
12-05-2020 06:25 PM - last edited 12-05-2020 06:25 PM
Have already cleaned them
Also tried that closing them for 15secs
Also tried unpairing and repairing it and also tried resetting the them
There's a update for the Galaxy buds but one earbud is not connecting can't update them
The battery optimization is off for Bluetooth
Also have tried turning off Bluetooth turning it back on still doesn't fix it
And how do switch off the earbuds on and off?
How does the 12month warranty work could link if there's somewhere that explains it?
30-10-2020 10:23 PM in
My right one stopped working as well and I tried everything I could find on the internet without any luck. Barely used them, no real support, not worth the price, super disappointed.
Lots of connectivity issues with the S20 ultra as well, thumbs down, I should have kept my Galaxy 8plus