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Red pixels delay

(Topic created on: 21-06-2024 10:31 PM)
First Poster

Hey guys, I recently got a brand-new Galaxy Watch 6 Classic, and today I noticed that for some reason the red pixels of the screen lag behind the rest, creating a red shadow when moving things on the screen. It's kind of annoying, but the point is I don't know if it's a software issue or if I should send it to Samsung to check it, as it still has its warranty.

If your brand-new Galaxy Watch 6 Classic is displaying red pixels lagging behind the rest of the screen, creating a red shadow effect, it could indicate a hardware issue with the display. Here are a few steps to help diagnose and potentially resolve the issue:

1. **Restart the Watch**: Sometimes, restarting the device can temporarily resolve display issues caused by software glitches. Try restarting your Galaxy Watch 6 Classic to see if the problem persists.

2. **Check for Updates**: Ensure that your watch's software is up to date. Updates often include bug fixes and improvements that can address display-related issues. You can check for updates in the Galaxy Wearable app on your paired smartphone.

3. **Factory Reset**: If restarting and updating don't resolve the issue, consider performing a factory reset on your watch. This will reset the device to its factory settings and may resolve any software-related problems causing the display issue. Make sure to backup important data before proceeding with a reset.

4. **Contact Samsung Support**: Since your watch is still under warranty and the issue appears to be persistent, it's advisable to contact Samsung support. They can provide further troubleshooting steps and arrange for a repair or replacement if necessary. Be prepared to describe the issue in detail and provide any troubleshooting steps you've already taken.

Given that the issue involves red pixels lagging behind, it's more likely a hardware issue with the display itself rather than a software glitch. Contacting Samsung support would likely be the best course of action to resolve the problem under warranty.