My Samsung watch 7 has stopped showing my sleep information....

[catlady]

It shows how long I slept but keeps on trying to show the other information parts but the refresh part is continuing to just go round in circle but no information is being refreshed...I tried switching on and off and reconnect the Bluetooth but nothing happens 

[BandOfBrothers]

Hi @catlady 👋 

Maybe clear the cache of your watch with might help. 

https://www.reddit.com/r/GalaxyWatch/comments/1bo0nq2/reminder_to_wipe_cache_after_updating. 

If i can be of any further help please don't hesitate to ask  😎 

[Members_WquIUDI]

Hi from France,

My new Galaxy watch 7 did record correctly sleeping data for a couple of days then stopped recording data but recorded only sleeping time duration.  Today I saw a recent Samsung Health monitor update so I just  downloaded and installed it. Previously I did a factory reset and also a clear cache partition on my watch ...will see what will happend next night. Zac

[Members_WquIUDI]

Hi 

Since above actions have been performed, I can say that the sleeping data including are correct  so far . 

Zac 

[Members_T5FKUE1]

Hello, I have the exact same problem, S25 Ultra and Galaxy Watch7 too.

Anyone managed to resolved it ? Sync wheel won't stop turning on Watch7 but no information appears on the Samsung App

[Ben Minot]

I restarted  the watch and cleared cache (watch > settings > apps > Samsung health > clear cache) - after this and a nap it started working, will update tomorrow morning