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Keep getting message that serial number is incorrect or already redeemed for the promotion on my Galaxy Watch Active

(Topic created on: 08-03-2019 08:46 PM)
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pirarre
Student
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Im new here and I'm having a bit of an issue. I contacted Samsung and havent reeally received any help. So I'm reaching out here to see if anyone has any ideas on what to do.

 

The issue I'm having is that I am tring to register and submit the required info for my Galaxy Watch Active so that I can get the free wireless charging pad. Everytime I hit the submit button, I get an error stating that the serial number is either incorrect or already been redeemed. 

 

I preordered the watch on Feb 25 2019 from Best Buy. I recieved it today on release day March 8. I have the order form and receipt. So I don't know how it could already be redeemed.

 

Do anyone have any ideas on how i can get this fixed and submit the info so that I can get the free wireless pad?

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5 REPLIES 5
ChrisM
SuperStar
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Hi @pirarre.

 

Did you manage to find a solution to this?

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pirarre
Student
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No I haven't unfortunately. I reached out to PrizeLogic who runs Samsungs promotions. I'm still waiting to hear back from them. 

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ChrisM
SuperStar
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Let us know how you get on, @pirarre.

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pirarre
Student
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Just tried to register for the promotion again and was finally able to do it.

Keep in mind, I contacted PrizeLogic yesterday evening (twice) and one this morning and they never got back to me.
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nemesisv
First Poster
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I am still experiencing this issue and the "Chat" function doesn't do anything on the webpage. What can I do now?

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