08-03-2019
08:46 PM
- last edited
17-05-2019
01:31 PM
by
AntS
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Im new here and I'm having a bit of an issue. I contacted Samsung and havent reeally received any help. So I'm reaching out here to see if anyone has any ideas on what to do.
The issue I'm having is that I am tring to register and submit the required info for my Galaxy Watch Active so that I can get the free wireless charging pad. Everytime I hit the submit button, I get an error stating that the serial number is either incorrect or already been redeemed.
I preordered the watch on Feb 25 2019 from Best Buy. I recieved it today on release day March 8. I have the order form and receipt. So I don't know how it could already be redeemed.
Do anyone have any ideas on how i can get this fixed and submit the info so that I can get the free wireless pad?
- Tags:
- galaxy watch active
11-03-2019 07:30 PM
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11-03-2019 08:41 PM - last edited 11-03-2019 08:42 PM
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No I haven't unfortunately. I reached out to PrizeLogic who runs Samsungs promotions. I'm still waiting to hear back from them.
12-03-2019 02:03 PM
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Let us know how you get on, @pirarre.
12-03-2019 08:37 PM
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Keep in mind, I contacted PrizeLogic yesterday evening (twice) and one this morning and they never got back to me.
18-03-2019 07:27 AM
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I am still experiencing this issue and the "Chat" function doesn't do anything on the webpage. What can I do now?
