How to downgrade the update?

[Parisamh]

I bought watch7 4 weeks ago and its battery life was a pain. Then I returned and bought a galaxy watch6 classic. Today it got updated and I let it install. And it was my worst decision. Now the battery is bad as galaxy watch7. Is there anyway to return to previous OS? 

[Wroom]

Unfortunately it's not possible to downgrade from an update in a official way

You have to wait the next and hope they'll resolve the issue, maybe wait a few days, and see how it goes

If you want you can contact customer support and explain the situation

[Veronica_F]

Hi Parisamh,

it's not possible to downgrade the system back to the previous version.

After the update, the system may need to relearn your habits so you should notice an improvement in the next few days.

How many hours of battery life does your Watch have after a charge?

Let us know!

Have a nice day!

[Parisamh]

previously I could use it for 40 hours with single charge now I should charge it every 24 hours.

[Claudia_S]

Hi Parisamh,

I would like to thank you for the feedback you provided.

Keep in mind that a duration of about 24 hours is generally considered normal.

In any case, after a system upgrade, it is a good idea to perform a reset to factory conditions, which allows you to resolve any minor confilcts that may be created during installation.

So, I suggest that you perform this operation and see if your battery life is longer after performing it.

Before performing the reset, you will need to make sure that you have set up the backup execution by doing the following:

• Wearable App
• Watch settings
• Accounts and backups
• Save Backup to Cloud (to be enabled)

Later, you can perform a clock reset by proceeding as follows:

• Settings
• General
• Restore
• Tap the check icon to confirm

Let me know.

Bye!

[swietcher]

It's really a disgrace. We are upgrading to a new version and we are disgraced with our money. The 40-hour watch is now less than 24 hours. I also bought the Sectograph app and used it on my home screen. In fact, it's the only app that made me buy the watch. But now I can't even install the app. I also bought the Watch 7. How dare you do something like this? Aren't you Samsung? Why don't you think about the well-being of your customers? If you don't fix this problem in the new update, I will really use all the power of my advertising agency. Why? Because I spent years thinking about whether to buy this watch or not, but now I bought it and you really made me regret it.

[Moderator]

I welcome you to the official Samsung Italia Community, swietcher. 🤝

I am sorry to learn such details.

Please consider that battery life depends on many factors, so what you are experiencing may be normal. Does a full charge last 24 hours?

As for the app you mentioned, it is not an official Samsung app, so you will need to contact the developer.

Is the app not compatible? Is your Galaxy Watch 7 connected to a Samsung phone?

Please let me know, i remain at your disposal. 🤝

Have a nice day

Jessica_A

Samsung Community Expert

[Members_MorO9cK]

I agree with you, is a shame that samsung do these kind of tricks to force you to buy the new model when your old model works just fine. I have upgraded myself the watch 6 with the latest software and the watch works just 10hours with AOD on. Not even a full day. I brought it because i have a S24 Ultra phone and thought that the compatibility will be flawless but i have made a bad decision. I will not buy galaxy watch in the future. After several updates the watch lost his fluidity and now they have KO the watch with the latest update. Shame on you Samsung !!!

[Moderator]

Hi Members_MorO9cK, welcome to the Samsung Community.

I understaind your complain and I feel sorry for this issue.

Consider however that after a main update you might experience some instability, but all of it is just temporary: the system will adjust itself in time.

Nonetheless, it's possible to help this process out by reconstructing the firmware, via hard reset: did you already do it?

Here's how: https://www.samsung.com/us/support/answer/ANS10003368/

Please note: if you're an italian customer, you may express yourself in italian; this is the Italian Samsung Community.

Keep me posted.

Michele_P
Samsung Community Expert