03-10-2019 03:13 PM
I am unable to connect my watch active 2 to mobile network. Keeping getting error that mobile service is not available in my region.
09-10-2019 08:36 AM
Oh, just looked at my watch box, saying R-NZ as well.
09-10-2019 09:33 AM
09-10-2019 09:56 AM
I just had a word with samsung wearable support. The guy said the watch is only compatible with EE at the moment.
09-10-2019 10:00 AM
Strange, have been told that it wil defenatly work with Vodafone by Samsung!
09-10-2019 10:01 AM
Hi all,
Just received this official statement in my email inbox about this one:
"We’re sorry to hear you are having problems getting your Galaxy Watch Active2 connected. We’re going to escalate your experience so that we can try and find out what’s happening here."
Us Mods will update you all when we've got any further news.
09-10-2019 10:45 AM
So recieved the 2nd active2 I ordered last night, still has R-NZ on the box so not sure if that is any relation to region....
Still no luck in getting this first one connected....
09-10-2019 11:44 AM
Anyway I'm out, just Canceled my onenumber account spent to much time on this already!
09-10-2019 11:55 AM
Life should not be this hard it same as taking out a contract just enable the ***** service and things should just work. Samsung watch has worked before so its just copy and paste. The watch has e-sim enable so Vodafone/EE should just issue the service if they need permission from Samsung then get it. EE is particularly annoying you cannot say unless you get the phone from me I cannot offer you sim card.
I am sending my watch back and cancelling one number too. will get the Bluetooth one which is cheaper
09-10-2019 01:04 PM
@AntS wrote:Hi all,
Just received this official statement in my email inbox about this one:
"We’re sorry to hear you are having problems getting your Galaxy Watch Active2 connected. We’re going to escalate your experience so that we can try and find out what’s happening here."
Us Mods will update you all when we've got any further news.
Thank you @AntS
09-10-2019 02:24 PM
Just an update for people trying to connect their Active2 LTE watch purchased from Samsung to EE. After a long conversation with an EE CS, the watch is now successfully connected, one number is working, I've had to add another data plan for £7 to my account. Many thanks to LegendaryAced for his help. Incidentally my box has R-NZ printed on it but this doesn't seem to have caused any problems.
Regards SD