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Gear Sport Not Tracking Heart Rate When Exercising

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First Poster

Hi, is anyone else having this issue with their gear sport or gear S3?

I have had 3 gear S3's and now changed it to a gear sport and am still getting the same issue. 

When I first went out cycling with the gear sport yesterday, it tracked my HR just fine when displayed in the shealth app but since then it is just showing it go up and then a straight line which is obviously wrong. I think its a software issue. The gear S2 does it fine.

See graph 1st use and then whats happened since - before and after:1st use cycling1st use cycling

 

2nd use and onwards use2nd use and onwards use

 

 

 

 

481 REPLIES 481
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I gave up in the end. moved over to garmin products which are supurb in data recording

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Yeah I agree....  I've not yet purchased a new fitness tracker given COVID-19 and my lack of meaningful exercise.

I was really hopeful a recent (2 days ago) Software update on my watch was going to resolve the issue... but sadly... no.

I'm done with Samsung Gear.

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