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Gear S3 keeps disconnecting from iPhonw

(Topic created on: 30-05-2017 07:22 PM)
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JDS
Student
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Hi Community

 

I was hoping someone could help me out or point me in the right direction. 

 

I recently purchased a GearS3 Classic, which I'm really impressed with. The problem I'm facing is that the connection to my iPhone6S keeps dropping and sometimes failing to reconnect. 

 

For some reason my phone recognises two Gear S3 devices, is that normal? However, even when they are both connected, it still doesn't sync via the App. 

 

Thanks in advance

 

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2 Solutions


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Solution
BandOfBrothers
Samsung Members Star ★★
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No it should only show the watch your paired with.

If this was my situation I'd.....

Check all software on the watch is up to date.
Unpair the watch and phone.
Delete the pairing in the phones Bluetooth settings.
Factory reset the watch if necessary.
Re Pair both and keep an eye on it.
I'd also try pairing to another phone too if possible just to rule out the phone as the issue.

If it continues then if under 28 days of ownership and dependent on where you purchased it from (checking T&C's) they may Swap the watch out for a new one.

If over any cooling off period then it could need a diagnostic run on it by Samsung Service Location and if deemed necessary a repair.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Solution
JDS
Student
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Thanks for your help it works fine now. I needed to update my watch as well as the iPhone (I'm using v 10.3.2) so far Iv had no connection drops. 

View solution in context

3 REPLIES 3
Solution
BandOfBrothers
Samsung Members Star ★★
Options
No it should only show the watch your paired with.

If this was my situation I'd.....

Check all software on the watch is up to date.
Unpair the watch and phone.
Delete the pairing in the phones Bluetooth settings.
Factory reset the watch if necessary.
Re Pair both and keep an eye on it.
I'd also try pairing to another phone too if possible just to rule out the phone as the issue.

If it continues then if under 28 days of ownership and dependent on where you purchased it from (checking T&C's) they may Swap the watch out for a new one.

If over any cooling off period then it could need a diagnostic run on it by Samsung Service Location and if deemed necessary a repair.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Solution
JDS
Student
Options

Thanks for your help it works fine now. I needed to update my watch as well as the iPhone (I'm using v 10.3.2) so far Iv had no connection drops. 

AntS
Moderator
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