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Original topic:

Galaxy watch stopped tracking health data

(Topic created on: 04-01-2020 01:14 AM)
MilesWin
First Poster
Options
Wearables

I have recently switch from an s6 to a note 10 plus. I synced my watch to the new phone and since then my galaxy watch has now stopped tracking my health data. The sensors are working as you can see my heart rate trace but when trying something like measuring the heart rate it states "couldn't measure heart rate". 

I have tried: 

 

hard reset

soft reset

reboot without connecting to the phone

updating apps, phone and watch software

changing app settings

 

nothing seems to be working. Please does anyone have a solution?

 

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1 REPLY 1
CarloL
Moderator
Moderator
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Wearables

Hey @MilesWin! Are you still having issues with this? Try these steps and see if it helps:

 

1. Keep the watch fit to your wrist. You would have more chance to get accurate heart rate by keeping the air-gap between the device and your wrist minimized.
2. Select a proper exercise type.
3. Wait until the heart rate values are displayed on the screen before starting the exercise.

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