Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Galaxy watch remote connection

(Topic created on: 19-12-2018 04:27 PM)
Deanosid
First Poster
Options
Wearables

I bought the new watch so I could use without having to have my phone on me.

Whenever the remote connection is on a cannot receive calls phone both my phone and watch and can not dial out from the watch, it only works with Bluetooth.

 

Bearing in mind I already have the frontier and I'm paying a premium for a service that doesnt work when i could just the other watch.

 

Will this be sorted or have I just been robbed?

 

I'm in the UK on ee

0 Likes
2 REPLIES 2
SjorsK
Maestro
Options
Wearables
Do you have an LTE version of the watch with an additional service at your mobile provider?
If not: That might be the issue, in this case it only works using bluetooth.

If yes: It might be that the mobile provider didn't provision your eSim properly for you. Try to contact them first to see if they can do something from their end.
AntS
Moderator
Moderator
Options
Wearables

Thanks @SjorsK:smiling-face::thumbs-up-sign-emoji-modifier-fitzpatrick-type:

 

@Deanosid: I've heard a rumour of something like you've posted here on LTE Galaxy Watches. If yours is an LTE one, are you able to get things working by following the below steps:

 

  1. Create Watch settings backup to Samsung cloud
  2. Un-pair Watch and Primary device
  3. Select Settings / “Connect to new phone” option on the Watch
  4. Finish the pairing process
0 Likes