21-12-2020 08:56 AM
Gear plugin keep on asking for the credential on my phone again and again which has cause drain my phone's battery. I have oneplus 6t with Android 10. It really very frustrating and stopping me to use the Galaxy watch.
10-05-2021 10:18 PM
Login & report the issue via the Contact Us link below. (Once you submit it'll go into the My Questions section if you logged in.)
https://help.content.samsung.com/csweb/ticket/createQuestionTicket.do
I just reported my issue, awaiting feedback. Maybe the more we log this in the more chances are of fixing it?
29-05-2021 11:29 AM
I have the same problem, still no solution?
07-06-2021 08:08 PM
same problem here.. anybody found out how to fix it?
07-06-2021 10:10 PM
SOLVED: I did a new samsung account and now it's working
08-06-2021 05:38 AM
Looks like a recent update (watch firmware) has fixed the problem. My phone is not displaying the irritating login screen anymore.
08-06-2021 08:16 AM
I still have this problem 😞
08-06-2021 09:42 AM
Hi, what version do you have?
I have 5.5.0.2 / R855FXXU1DUC1
08-06-2021 09:44 AM
That's nice to hear
So after the new account the backup / bixby is working for you?
I got the endless login screen loop when trying to use those.
08-06-2021 09:51 AM
I have version 5.5.0.2 / R820XXU1DUD1
15-06-2021 08:10 AM
Yesterday I create new samsung account and the problem is solved. On the login screen I tap create account and follow the instructions. Then I signout in samsung health and use the new account to login. No data loss and everything is working fine!