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Original topic:

Galaxy Watch, maybe it isn't the real problem here?

(Topic created on: 20-09-2018 10:28 PM)
GaryBrett
Voyager
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Wearables

If any moderators are on today @AntS could you check this if you get time?

 

Despite me and it seems many others blaming Galaxy Watch for all its health and fitness failings over the last 2 weeks, I may well be wrong, is it actually Samsung Health that's the big problem here?

 

Throughout the days and during workouts the HR is intermittent to put it politely, always breaking and just generally pointless.

 

Workouts started on the Watch are even worse resulting in really low calories burnt info, sometimes as much as -400 calories in an hours workout.

 

Tonight as a test I installed UA Record on both watch and phone and started a full body workout in UA.

 

Amazingly the HR didn't break once over the hour workout and Calories burnt were back up in the 500s which is what they used to be in Fitbit. Does this not prove the Galaxy Watch is monitoring ok as it's sending correct data to UA?

 

This I think leaves me with one conclusion, all the issues with HR, steps, calories etc are actually the Samsung Health App. The Galaxy Watch Is doing it's bit on the hardware side, being let down by the Health app..

 

See info below, obvious which one is S Health but just in case it's the 2nd one with the broken HR.. These workouts are the same just recorded on 2 different apps, the S Health one is typical of my graphs 24/7 :thinking-face:

 

If any of the above is true, could we not arrange to have the Galaxy Watch track its data straight to Google Fit or some other app while Samsung resolve the problems? I would use UA Record all day if I could but it hammers the battery on Galaxy Watch

 

  • UA Record Workout Summary

 

UA Record workout on Galaxy WatchUA Record workout on Galaxy Watch

 

  • Samsung Health HR graph for same workout

Same workout on Galaxy Watch S HealthSame workout on Galaxy Watch S Health

  • UA Record on GW showing Calories & HR 

UA Record workout on Galaxy WatchUA Record workout on Galaxy Watch

  • UA Record HR graph, unbroken throughout workout 

UA Record workout on Galaxy WatchUA Record workout on Galaxy Watch

 

 

 

 

8 REPLIES 8
Ricky2
Voyager
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Wearables

You are correct. Most users who use alternative apps to record the workouts do have higher success rates with the HR monitor. Alternatives include UA record and gear tracker.

 

For me using gear tracker solves the problem.

The problem is, it's not a 100% success rate from what I've seen (other users post's). What I can say is that the problem only started happening when users upgraded to Tizen 3.0.0.2. 

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Ricky2
Voyager
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I suppose the best way of testing this would be to get a user with an old device which runs an older Tizen version but the newest version of Samsung health. If they still have the problem, Samsung health is the issue. If they don't have the problem, then Tizen is the issue.

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GaryBrett
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Thank you  

 

If its a known issue with Samsung Health why on earth cant they simply allow us to track fitness data to another app like Google Fit even if only for a short time while they investigate? Pinning customers down to 1 app for fitness tracking is all good and makes sense if it works, but it clearly doesnt to anyone using it out here and I guess anyone testing it internally at Samsung?

 

Im not sure if UA Record would run in the background all day, Im certain I wouldnt want it to as its hammering my battery so uninstalled this morning.

 

Does Gear Tracker run on Galaxay Watch do you know, is it for workouts only or all day tracking?

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Tazzz
Journeyman
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Wearables

But UA records not hammer the battery, it kills the battery... u won't finish the day with it. In 10 min after install, was top battery use with 35%... 

I like the way UA looks, but can't be used because of that.

P.S. I tested the watch today with the last update, was way better even HR was ok (0,04 km difference from phone, 0,5 km before with freeze and painful experienceScreenshot_20180921-115151_Samsung Health.jpg

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GaryBrett
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Update :thinking-face: Which update is that, we havnt got one in the UK still on same software it shipped with?

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Ricky2
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Hi Garybrett,

 

The gear tracker app installs on the watch. It only tracks manually recorded workouts. It doesn't run all day tracking steps etc.

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Tazzz
Journeyman
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Wearables
Is R800XXU1BRH3. Search in galaxy wearable - about watch - update. For me it didn't show I have update until I search manually for it.
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GaryBrett
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Ahh thats not here in the UK yet but thanks anyway :thumbs-up-sign-emoji-modifier-fitzpatrick-type:

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