Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Galaxy Watch Manager keeps opening randomly

(Topic created on: 23-02-2024 04:42 AM)
458 Views
spartawis
Student
Options

I have this problem 3 months ago and it's annoying. The galaxy watch manager app is opening randomly and slowing down my smartphone. It affects me everyday and we need help.

I tried different solution:

- Update both galaxy manager app and watch plugin

- Re-install both galaxy manager app and galaxy watch plugin

- Reset the watch (10 times)

- Reset the watch without backup (to ensure that no app interferes)

- I give all my permissions to galaxy watch manager app and plugin

- I turn off battery optimization on both galaxy watch manager app and plugin

Please help us. Many people are also experiencing this problem and even the moderator and technician don't have the answer.

 

 

0 Likes
6 REPLIES 6
KholaI
Moderator
Moderator
Options

Hi @spartawis 

Since you've tried a few troubleshooting steps, the next thing would be to send in an error report, so that our engineers can look into this further. It seems like it may be a software issue, though I can't say for certain until our engineers have looked into this: 

https://www.samsung.com/uk/support/mobile-devices/how-do-i-send-an-error-report/

spartawis
Student
Options

@KholaI I would be glad to send a detailed error report, but there is neither "contact us" nor "send error" in my galaxy wearable app. What should I do for the engineers to hear my problem?

Screenshot_2024-02-23-18-54-22-83_7b142989cde9e3e82c42c360a14f17f0.jpgScreenshot_2024-02-23-18-54-29-34_7b142989cde9e3e82c42c360a14f17f0.jpgScreenshot_2024-02-23-18-54-46-47_7b142989cde9e3e82c42c360a14f17f0.jpg

0 Likes
AntS
Moderator
Moderator
Options

@spartawis  How odd - the option should be there. 😕 Which country are you located in?

0 Likes
spartawis
Student
Options

@AntS  Sorry for the late reply but I'm located in Philippines.

0 Likes
PaulM1
Moderator
Moderator
Options

Thanks for confirming this, @spartawis. I recommend perusing the Samsung Community linked below to see how this matter can be reported to our engineers in your region:

https://r1.community.samsung.com/t5/philippines/ct-p/ph?profile.language=en&page=1&tab=recent_topics

You may also wish or simply prefer to reach out to Samsung Philippines about this here:

https://www.samsung.com/ph/support/contact/

0 Likes
spartawis
Student
Options

@PaulM1 I tried. I posted on the community and no one answers me. I also contacted them and they told me to go physically on a service center. I actually don't have the time to go to the service center and because also its location is very far from my place, so I'm trying out all my options online. Since, many are experiencing this problem I'm hoping that someone else on this community could help me solve this problem. 

Here is the proof that no one answers on our country's samsung community: 

https://r1.community.samsung.com/t5/wearables/galaxy-watch-4-manager-plugin-app-keeps-opening-in-the...

Here are also the people who are experiencing the problem.

https://www.reddit.com/r/GalaxyWatch/comments/16lkfd3/galaxy_watch_5_manager_keeps_opening_randomly/

https://www.reddit.com/r/galaxywatch4/comments/16kwc13/the_watch_4_manager_plugin_keeps_opening_rand...

https://www.reddit.com/r/GalaxyWatch/comments/172dmzr/galaxy_watch4_manager_keeps_popping_up/

https://www.reddit.com/r/GalaxyWatch/comments/18le2qc/galaxy_watch4_manager_keeps_popping_up_randoml...

https://www.reddit.com/r/GalaxyWatch/comments/16no648/galaxy_wearable_and_galaxy_watch_4_plugin_mana...

Please help us.

0 Likes