I bought a Samsung 'Galaxy Watch 46mm' on 5th November 2019. It is undoubtably a fantastic device and I am very pleased with it.
I must confess that I am ashamed at myself for not taking the time to make any mention of the purchase until now that I have encountered an issue (I am sorry Samsung).
Unfortunately, the heart rate sensor cover has somehow become loose and I fear that it might soon work loose enough to fall off.
I carried out some online research and discovered that this seems to be an ongoing issue with the 'Galaxy Watch'.
Though it is a waterproof device, please note that I have taken great care to never allow it to come into contact with any form of moisture except natural evaporation from my wrist.
I am a great fan of Samsung and own a huge range of Samsung products, including phones from the 'Galaxy S5' right up to the 'Note 10 Plus', without issues. I hope that someone at Samsung will help me sort this minor, but significant issue.
Alternatively, can anyone please suggest a constructive course of action?
Thank you in advance...!
That is a shame.
My wife has a Galaxy Watch Active2 and the sensor cover separated from the body of the watch the other day.
Unfortunately it is 15 months old so outside warranty.
I have a Galaxy Watch 46mm which I love and I haven't had the same issue yet.
Ironically my wife is meticulous with hers, it never endures any stress or moisture and she takes good care of it.
I on the other hand wear mine everywhere including the gym and I even play squash and badminton with it on.
With regards to the Active2 the loose back hasn't caused any function issues yet but I have sought advice from Samsung and might have to "bite the bullet" and pay for a repair unless I can find a sensible DIY soliton.
Many thanks for the comprehensive response and sound information.
I will look into the possibility of replacing the whole back of the Active2 as that sounds like a strong possibility.
I hope you don't get any criticism for offering your advice, that is what these forums are for?
Did you manage to dig out a link to the DIY solution that you referred to?
Our Active2 has been with Samsung and returned unrepaired with the quote
"Unfortunately, due to Device Lock, we are unable to offer you a warranty repair on this occasion".
Apparently this device lock is something set under "find my phone" although we have never created one?
I would appreciate any advice you can offer?
Many thanks for the comprehensive notes and links, you are a star.
I am still waiting to conclude my rather protracted debate with Samsung at the moment.
I am trying to convince them that my wife, who is a retired Cardiac Nurse, did nothing that should cause the cover on the back of her watch to fall off as it did.
I am still hopeful of convincing them to repair it under warranty.
If all should fail you have furnished me with all I need to carry out the repair at home. My son is an electronic and communications engineering graduate so should be more than up to the task.
Once again, many thanks for your input.