jenspen
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30-05-2023 08:57 AM
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Hi, my S21 has died (black screen that wont reset) and had to buy emergency A14 but I'm unable to connect my watch to it! The watch when trying to go into setting says "unlock phone first" which I can't do because screen black! Help please? Thanks
Solved! Go to Solution.
4 REPLIES 4
Fiona26
Samsung Members Star ★
30-05-2023 09:27 AM - last edited 30-05-2023 09:29 AM
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https://www.samsung.com/us/support/answer/ANS00084702/
You could try to reset the watch in recovery mode. Do you have a watch 4 or 5?
You could try to reset the watch in recovery mode. Do you have a watch 4 or 5?
jenspen
Apprentice
30-05-2023 09:50 AM
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The watch is the active2
Solution
Fiona26
Samsung Members Star ★
30-05-2023 09:56 AM - last edited 30-05-2023 09:57 AM
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https://www.verizon.com/support/knowledge-base-227978/
In the link it tells you how to get into recovery mode on your active 2. Hopefully you can perform a factory reset.
In the link it tells you how to get into recovery mode on your active 2. Hopefully you can perform a factory reset.
jenspen
Apprentice
30-05-2023 10:18 AM
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Brilliant. Thankyou, all done 😁
