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Galaxy Watch 7 random reboots

(Topic created on: 27-09-2024 03:25 PM)
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pineapple007
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Got my new Galaxy Watch 7 a week ago, and I love it and everything works perfectly as it should,... almost. I noticed that the watch randomly restarts about once a day (that I know of) for no reason when I'm not using it. Whenever it does the battery drops for about 5% (I guess thats just the reboot porcess using more battery). Its not that annoying or anything but I dont like that the battery drops so much and also I'm afraid it might be a hardware issue. I mean when you pay that much for a watch you expect it to work perfectly. 

I tried factory reseting and it seemed like it fixed it for 2 days but then it happened again. I don't have any 3rd party apps, I only have 4 apps from the play store, I'm not even heavily using the watch. What should i do?

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14 REPLIES 14
Fiona26
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Mine doesn't randomly restart, so it is definitely not normal. If factory resetting it hasn't solved the issue and you are still in the return period. I would consider returning for a replacement.
Galacticdude
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It's auto optimisation it sometimes restarts for your own benefit
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pineapple007
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I was thinking the same thing, but if it's a feature why dont others have the same problem? 

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pineapple007
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If I return it how will I be able to prove it? Like i said it only happens 1-2 times a day...

Fiona26
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Auto optimisation is available on phones, i have not came across the option in settings on the watch
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Galacticdude
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Happens to me to just turn auto optimisation off if you don't like it
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Galacticdude
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My watch 6 classic has it
Fiona26
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I've owned a samsung watch for quite a good few years now, not had one randomly restart itself. You have only had the watch a week, and you are entitled to return if you are not satisfied within a certain time frame. You should contact samsung explain and ask about returning for a replacement.
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Fiona26
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Where is this setting in the watch settings? Honestly never came across auto optimisation. Still should not be restarting once or even twice a day, everyday. But if auto restart is an option on my watch 7, I would turn it on and save me restarting the watch once week myself.
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