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Galaxy Watch 5 Pro Stuck in Reboot Loop After 3 Months of Use

(Topic created on: 14-01-2025 09:26 AM)
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Rizstar
Apprentice
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I bought a refurbished Galaxy Watch 5 Pro on Amazon about 3 months ago, and it’s been working perfectly until last night. While on my wrist, the watch suddenly turned off, the screen went black, and then the Samsung logo appeared with a haptic vibration, as if it was rebooting. This cycle has been repeating for the past 12+ hours.

Long-pressing the power button turns it off (screen stays black), but turning it back on starts the same reboot loop.

At one point, the screen showed a 0% battery charging symbol, so I left it on charge overnight (about 8 hours). However, this morning, the reboot loop continues.

Has anyone experienced this issue or know how to fix it? Any help would be appreciated!
1 REPLY 1
BandOfBrothers
Samsung Members Star ★★
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I haven't experienced this on my watches @Rizstar and so if nothing helps I would suggest to check with Amazon with what they can do to help. 

Samsung smart watch stuck in a boot loop. 

A Samsung Experience Store or Samsung Service Centre maybe able to help with the original proof of putchase. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "