21-01-2024 03:13 PM
My new Galaxy Watch 6 (bought in mid-december) frequently restarts while exercising. This first happened during a bike ride 2 january, and has subsequently happened while walking, cycling, and shovelling snow (which i was recording as circuit training). Sometimes it restarts multiple times in quick succession, and once it went into a restart loop which only stopped when i got back from my walk and put it on the charger.
The time while exercising before the auto-restart has been getting shorter with time. Last week it restarted after only 3 minutes cycling, and again within about a minute later. This happens both when i have set the watch to record the exercise and when it is auto-recording. I have found that (so far) it does not happen when i have always-on display set.
I have reported this as a bug 4 times via the Samsung Members app but have not got any reply other than the automatically generated one that "our experts" are looking at it.
Has anyone else seen this problem or have any suggestion for a solution?
21-01-2024 08:39 PM - last edited 21-01-2024 08:41 PM
21-01-2024 08:52 PM
Thank you, i will try this.
21-01-2024 09:22 PM
27-01-2024 12:51 PM
28-01-2024 10:57 PM
Not yet. The need to watch a video to find out how to clear the cache partition is a big barrier to me, so i have not got around to doing that yet. Any non-video explanation would actually help...
In the meantime, it works as long as i keep the always-on display set while walking or cycling.
04-02-2024 10:47 AM
Update: I have just wiped the cache partition as suggested. Will try out over the next week to see if the problem reoccurs.
05-02-2024 03:35 PM
11-02-2024 11:34 AM - last edited 11-02-2024 11:35 AM
Wiping the cache partition did not work. Restarts are still happening. Will try a factory reset. I have been trying to figure out how to back up the watch before doing that, but no luck with that. I installed SmartSwitch. The Wearable app just says "No backup for this device" and claims that Smart Switch will automatically back up the watch but no backups have happened. I guess i should just try a factory reset without backing up.
11-02-2024 11:54 AM