22-11-2022 11:48 AM in
WearablesYesterday I purchased a Galaxy Fit 2. My everyday phone is an iPhone 11max, so I had to install the "Galaxy Fit" app to connect the Fit 2 to my phone. My issue then is when attempting to update the software on the band, I keep getting an error message:
"Couldn't Update Software - Unable to update the software. A network or server error occurred. Try again later."
Does anyone know why this error message keep appearing?
27-11-2022 09:18 PM in
WearablesHaving this issue on a 12 Pro Max too. Tried reinstalling the app, resetting my band and repairing it and it didn’t work. Seems like Samsung doesn’t care about their iPhone apps
30-11-2022 02:46 AM in
WearablesI was told it only supports in Saudi region nor in UAE.. But strangely they sell it in UAE
05-12-2022 04:19 PM in
WearablesI'm having the same problem on an Iphone 13 Max
05-12-2022 11:45 PM in
WearablesHello….I have the same issue…iPhone12…IOS 16.1.2.
please respond….TKS
06-12-2022 03:10 PM in
WearablesSame problem with iPhone 13 Pro Max. First time using the galaxy, never updated.
05-01-2023 08:15 PM in
WearablesHallo @Samsung @CustomerService do we get any response? So many customers have this problem!!!
Monday in
WearablesExperiencing the same problem with iPhone 11. Customer support has no idea, and suggests standard handling options (reset wearable) and eventualy fysically visiting or sending to a service center. Considering the message (network or server problem) it seems to me unlikely that the wearable or Galaxy Fit app is the problem.