Galaxy Fit 2 won't software update (connected to iPhone)

[SUREKHA]

Yesterday I purchased a Galaxy Fit 2. My everyday phone is an iPhone 11max, so I had to install the "Galaxy Fit" app to connect the Fit 2 to my phone. My issue then is when attempting to update the software on the band, I keep getting an error message:

"Couldn't Update Software - Unable to update the software. A network or server error occurred. Try again later."

Does anyone know why this error message keep appearing?

[Galactic7]

Having this issue on a 12 Pro Max too. Tried reinstalling the app, resetting my band and repairing it and it didn’t work. Seems like Samsung doesn’t care about their iPhone apps

[SUREKHA]

I was told it only supports in Saudi region nor in UAE.. But strangely they sell it in UAE

[Felipe2022]

I'm having the same problem on an Iphone 13 Max

[fseyler]

Hello….I have the same issue…iPhone12…IOS 16.1.2.

please respond….TKS

[Gabrielgrn]

Same problem with iPhone 13 Pro Max. First time using the galaxy, never updated.

[Screech1337]

Hallo @Samsung @CustomerService do we get any response? So many customers have this problem!!!

[JJ56]

Experiencing the same problem with iPhone 11. Customer support has no idea, and suggests standard handling options (reset wearable) and eventualy fysically visiting or sending to a service center. Considering the message (network or server problem) it seems to me unlikely that the wearable or Galaxy Fit app is the problem.