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Original topic:

Galaxy Buds Pro: Left earbud never turns off

(Topic created on: 13-06-2023 06:34 AM)
352 Views
carolapfro
Apprentice
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I got a pair of new buds pro because I lost my old ones and I really like them, the thing is that this new pair:
The left earbud never turns off, in the app looks like if the lid of the case is open and the earbud is outside, but is not. I got both of them charching, lid close and in the app still looks like the left earbud is connected and like the lid case is open.

- I have tried resetting the earbuds as Samsung's instructions says, it hasn't work for me
- I have tried deleting the data from the app, resetting the earbuds, nothing
- I have left the left earbud to run out of battery, still same issue.

Have any of you experience this? 

7 REPLIES 7
PaulW73
Journeyman
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Yes, but with the right one. I often find mine to be dead when the other is at 100%
StuartR
Troubleshooter
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Clean inside the case and the contacts on the buds, sometimes stuff can block the contacts and the bud or buds don't charge.
Jambos
First Poster
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Already have done
carolapfro
Apprentice
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I did that too, didn't work, right earbud is working as expected tho.

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carolapfro
Apprentice
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n

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-Robot-
Samsung Members Star ★
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Where did you get them from? I would return them

You can also factory reset the earbuds
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carolapfro
Apprentice
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I did factory reset, after I paired again, close and open the lid several time, the issue came back. I actually talked to Amazon support just now (thank you very much for the suggestion) and they allowed me to return the item and get a full refund.

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