Galaxy Buds Pro: Left earbud never turns off

[carolapfro]

I got a pair of new buds pro because I lost my old ones and I really like them, the thing is that this new pair:
The left earbud never turns off, in the app looks like if the lid of the case is open and the earbud is outside, but is not. I got both of them charching, lid close and in the app still looks like the left earbud is connected and like the lid case is open.

- I have tried resetting the earbuds as Samsung's instructions says, it hasn't work for me
- I have tried deleting the data from the app, resetting the earbuds, nothing
- I have left the left earbud to run out of battery, still same issue.

Have any of you experience this? 

[PaulW73]

Yes, but with the right one. I often find mine to be dead when the other is at 100%

[StuartR]

Clean inside the case and the contacts on the buds, sometimes stuff can block the contacts and the bud or buds don't charge.

[Jambos]

Already have done

[carolapfro]

I did that too, didn't work, right earbud is working as expected tho.

[carolapfro]

n

[-Robot-]

Where did you get them from? I would return them

You can also factory reset the earbuds

[carolapfro]

I did factory reset, after I paired again, close and open the lid several time, the issue came back. I actually talked to Amazon support just now (thank you very much for the suggestion) and they allowed me to return the item and get a full refund.