Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Galaxy Buds do not connect to wearables app

(Topic created on: 14-12-2019 01:36 PM)
9455 Views
Luhcide
Student
Options

Just received my Galaxy Buds. I am able to connect through bluetooth and listen to music etc and I can also install my buds on the wearable app. When everythings set up, there is a connect button within the app. When I click it, it loads and then nothing happens and proceeds to show me the connect button again.

11 REPLIES 11
SaudA
Troubleshooter
Options
Hi Luhcide

Which phone do you have?

Can you try this: Settings > Apps > Samsung Wearables app > Storage > Clear data, and restart the phone? Then connect to it again and see if you get the same issue.
0 Likes
kiszcat
Explorer
Options

I'm having the same issue. I did what you suggested and have tried some other suggestions too. I thought if I could update the firmware it might help but the app on my Microsoft Surface can't see them either. Though they work fine every other way. 

0 Likes
kiszcat
Explorer
Options

I'm using a Note 10+ 5G by the way. 

0 Likes
Luhcide
Student
Options

Hey! Check your buds and look carefully if they are fake or not. Mine were, so I had to buy a new pair 😞 A simple check is the robot voice. The original, real pair has no robot voice!

0 Likes
kiszcat
Explorer
Options
Hmmmm, you might have something there, I'm sure I heard something earlier. 🤔
0 Likes
DannyT
Moderator
Moderator
Options
Do let us know how you get on, @kiszcat.

We can try some other troubleshooting if they are official.

Welcome to the Community!

Wafa1
First Poster
Options

Hi,

How do i check the robotic sound?

Because I have the same issue and I am doubting if my earbuds are original or not.

Thank you!

0 Likes
Wafa1
First Poster
Options
How can you do the robot voice check?
Can you please explain?
Thank you
0 Likes
kiszcat
Explorer
Options

Mine are indeed fake. The voice speaks to you to tell you the battery is low or if you have them in your ears and hold your finger on them she'll say "power off". 

0 Likes