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Original topic:

Galaxy bud live sound low

(Topic created on: 17-12-2020 07:46 PM)
JoeTd
Apprentice
Options
Wearables

Hi,

 

Sometimes the right side bud has very low sound, sometimes this is fixed by putting it back in the case and out again but not always?

 

Has anyone else got that issue or know a full fix?

2 REPLIES 2
AndrewL
Moderator
Moderator
Options
Wearables

@JoeTd: Can you check to see if there is anything blocking the right earbud? To double check this, please remove the eartip from the right bud > Clean the sensor, mesh and eartip with a clean cloth > Clean the receiver with a cotton swab and dry brush to remove any foreign material > Reattach the eartip. Can you also open the Galaxy Wearables app, tap Find My Earbuds and select the magnifying glass symbol. Both buds will start beeping. Is the sound balanced in both earbuds? Please don't perform the above action while wearing the Buds, as the beeping can be quite loud.

JoeTd
Apprentice
Options
Wearables

Nothing blocking
it's clean
it only happens sometimes as I said so it couldn't possibly be blocked anyway

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