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Original topic:

Galaxy active watch

(Topic created on: 30-04-2022 11:31 PM)
Killermouth72
Apprentice
Options
Wearables
My watch active 1 seems to have crashed, the screen is just a mix of coloured lines. It's not cracked it just went like it whilst on charge. Will this be guaranteed with Samsung, does anyone know if they'll fix it for free??
Many thanks
1 REPLY 1
AndrewL
Moderator
Moderator
Options
Wearables

@Killermouth72: If your Galaxy Watch Active is frozen or unresponsive, then please try pressing the Home Key (Power Key) for more than 7 seconds to force a restart, to see if this clears up the issue. If not, and if the device is less than 24 months old, then you can arrange for a warranty inspection by reaching out to our Help Desk. 

https://www.samsung.com/uk/support/contact/

The service will be free of charge, however if physical or liquid damage is identified during the inspection then a charge will be applicable to cover the cost of the necessary repairs. 

 

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