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Galaxy Active & S20

(Topic created on: 30-10-2020 08:27 AM)
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Mj1am
Apprentice
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My Galaxy Active, which i received as a free gift when i upgraded my phone in May of this year has all of a sudden lost all power and is no longer charging what can i do or who do i need to speak to regarding this?
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4 REPLIES 4
littlephone
Explorer
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Have you tried charging it overnight? If you do so, your battery degrades faster. After battery degradation, the battery might no longer be holding power.
You could make an appointment with Samsung Experience Store to have it checked..
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pickmybrain
Pathfinder
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Try holding the power button down on the watch for 10-15 seconds as this will reboot the watch. Also try charging your watch using powershare on your S20 to see if it charges incase the charger is faulty.
Mj1am
Apprentice
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Thank you i don't charge it over night at all, will try the powershare option to see if that works.
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Mj1am
Apprentice
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the powershare seemed to kick it back into life, new charger required. Thank you again
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