17-11-2023 04:22 PM in
17-11-2023 07:37 PM in
Hi, @MartyP123. I think you might be referring to one of our guides that was produced for a different region.
If you'd lost or damaged one of your Buds, it'd normally require a chargeable repair to be raised, so that our engineers could pair your two Buds.
As you've already acquired a separate Bud, however, you might wish to reach out to our Support Teams to assess your options:
Alternatively, if you have one close to you (or if you're prepared to travel, and can perhaps arrange it around a city break), you might wish to book an appointment at a Samsung Experience Store to get the Buds paired:
Please let us know when you get this resolved.