Hello Samsung Community,
I want to start by saying I’ve always been a dedicated Samsung fan. I have several Samsung TVs, a Samsung laptop, Samsung monitor, watch, and buds. However, I recently encountered a frustrating issue with my new Buds Pro 3, and I feel compelled to share my experience.
Upon receiving my Buds Pro 3, I was excited to try them out. Unfortunately, I’ve faced several problems:
Comfort and Fit: No matter what size tips I use, I can’t get them to fit comfortably. The in-app fit test consistently shows a poor fit.
Health Concerns: I’ve developed itchy, flaky ears and fluid buildup. I’ve tried cleaning them with rubbing alcohol, but the issues persist.
I reached out to Samsung Support 6 days after receiving them and was told I couldn't return them because the box was already opened. This policy is particularly disappointing, especially since I’ve done some research and discovered that many others are experiencing similar problems with these earbuds. There is even a class action law suit for this exact issue.
I am extremely disappointed with both the customer service and return policy. For a $300 pair of earbuds, the lack of a return or refund option for a product that doesn’t work as intended feels unjust.
Has anyone else faced similar issues or found a resolution? Any advice or solutions would be greatly appreciated.
Buyer beware if you’re considering investing in these earbuds – make sure they work for you before opening the box.
Thank you for reading, and I look forward to any insights or support from this community.
Best regards,
