- last edited by
AndrewL
Hi, I ask specifically for someone from the UK because one of the moderators here is from the US and doesn't experience the problem I'm gonna describe below, but my friend and I both in the UK are.
I am having this very annoying problem with Google Assistant. When my screen is off and I press the button on the headphones I don't hear the bell noise anymore. Now the screen turns on and a pop up window appears at the bottom with the Assistant (see the pic attached). This is quiet inconvenient as I always use the Google assistant when walking, or at the gym and I don't want the screen turning on. I've literally tried everything (Samsung customer expert spent like 2 hours remotely trying to fix this without luck) and I went out of my way. Same thing happens on my friends s24 ultra (we are in the UK) but on my old A72 I could use it without problems. Also results with this new pop up window are not great, if I say play this or call mum it will look it up online. Yes, screen lock results are on. Anyone can tell me what happens on ur s24 ultra when ur screen is off and you try to use Google assistant with ur headphones? Thanks a lot.
@Danielmdq: I've fixed the issue with the black border around the text of your post, for visibility purposes. While it isn't an issue, I recommended posting in the S24 Series board OR the Wearables board, however as the problem technically relates to both categories, it's fine to have a duplicate in this instance.
@Danielmdq: The formatting of the post in the S24 Series board appears to be fine. It's early days yet, so don't be too concerned about a lack of response to your post(s), although it is quite a niche query, so might not be instantly familiar to the wider Community.
