Buds 3 Pro Charging Problems

[Saxacat]

Got a set of Buds 3 Pro and few days ago and really love them. However I started to get the following message.

It looks like the left bud isn't charging properly, only gets to 80%. Contacts are clean and I've done a reset, but looks like I'll have to return them; very disappointed 😞. 

[GusB]

I get this quite regularly but a quick wipe of the contacts usually does the job... If that's not working for you and the case is clear... Suppose there must be another issue

[lminvti]

Hi @Saxacat

Try cleaning buds connection pins, make sure your case is clean too.

Try reseting buds.

Also try :
With buds out and connected, plug in to the case (already charged), then put the buds back in the case, then closed and unplugged (or unplug then close)

[BandOfBrothers]

Hello 👋 @Saxacat 

I agree if you have carried out all the troubleshooting steps open to you then have Samsung deal with them. 

If i can be of any further help please don't hesitate to ask  😎 

[TheRealDarren]

I had this issue and after following the troubleshooting it recommended getting them repaired. I'd you have any marks on the case or bud they try to void the warranty and charge for the repair. Argue and push back. They describe them as wearables so they should expect a little wear on them.
And take your ear tips off before sending! They never told me that and now I have a bud without ear tip and cannot use them anymore

[Saxacat]

Thought I'd better update this post; not sure what the issue was but it's resolved itself.

Very happy with the buds, the best by far of all Samsung buds. Great sound quality, also, very importantly, they are comfortable and secure in the ear. Highly recommended.