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Apprentice

So recently with my Samsung Watch 42mm when using Strava and Spotify with my bluetooth headset to do exercise, the apps just close meaning the activity doesn't record and the music cuts off. I tried using Samsung health to track the workout but a cycle has been split into 4 workouts which is not right

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First Poster

I had the exact same issue, has happened multiple times but havent been able to shed any light in it either.  I uninstalled spotify and reinstalled hoping it will fix the issue. Havent had a chance to test again yet.

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Apprentice

I have since reset my watch. Uninstalled both apps and reinstalled them. Tried strava on its own the other day and it worked. Going to try both apps today. Fingers crossed. Contacted Samsung and their suggestion was it needed to be connected to my phone at all times 😮😮😮 defeats the purpose of it if I need my phone everywhere I go

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First Poster

100% agree. Defeats the purpose of having a smartwatch. Typical Samsung response though, I had a gearfit 2 before this and similar issues with spotify and they never sorted it out either. It seems as if the memory  usage is too high running both apps and causing it to crash. 

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Apprentice

Went out a run today. On the same run before resetting my watch both apps crashed. Strava worked fine but spotify stopped after one song. Samsung need to sort this. My watch is still within the warranty so I'm due to send it back

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First Poster

I did a 5k today, had spotify and strava running. No issues inside 27mins. And samsung health had detected the run and was running in background. Try uninstalling spotify and then downloading your music again. I also did soft reset the other day to see if that cleared any problems in RAM. (Hold bottom button for 10 secs)

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New Member

Hello,


Has anyone solved the problem?
Sometimes it works great, but mostly after a few minutes spotify en strava crashes.
clearing RAM doesn't solve the problem.

 

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