01-01-2021 06:19 PM
I just bought the Active2 2 days ago. I charged the watch to 100% last night and took it off the charger around 4am and went to bed. I woke up today around 10 and it was completely dead. Anyone know what might have caused this issue? The watch is literally brand new, I can't think of what would've made the battery drain so quickly.
01-01-2021 06:34 PM
@Mhutch: That's certainly not what we'd expect from a brand new Galaxy Watch Active. If you charge the watch to 100%, use it as you would normally until it reaches 50%, then head to the Galaxy Wearables app on your phone > About Watch > Battery, can you see any apps or features listed here that are using a higher than average amount of battery?
In the meantime, while in the Wearables app, head to About Watch > Update Watch Software > Update Now to see if any updates are available that might address the situation. You may also wish to try enabling Power Saving on the watch by heading to Settings > Battery > Power Saving > Tick while you're in bed to reduce the amount of background activity. If you have installed any apps on the device, please try disabling them temporarily to see if you notice an improvement. Let me know how you get on.
08-01-2021 04:06 PM
Same thing happened again last night. Fully charged and took off the charger around 3am, woke up at 10 and the battery was at 17%. Software is up to date, no apps open, and Goodnight Mode was on. The battery has been extremely unreliable. Beyond disappointing considering how expensive these watches are.