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Original topic:

Active watch

(Topic created on: 28-10-2022 03:27 PM)
johnd76
First Poster
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‎28-10-2022 03:27 PM in 

I have had an active watch now for 2 years and it has completely stopped working, it stopped counting steps, then kept opening random app and now doesn't work at all. Any ideas how to get it working again?
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2 REPLIES 2
IndiW
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‎28-10-2022 05:22 PM - last edited ‎28-10-2022 05:24 PM

Hey buddy.. If you are more than or = 70% into fitness.. Get a Garmin

If you are around 55 to 70% into fitness, get an Apple watch

If you are into simple steps and more into getting notifications on the watch, get a Galaxy..

This breakdown indicates its time for you to do shopping 😂 😂
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AndrewL
Moderator
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‎28-10-2022 07:11 PM - last edited ‎28-10-2022 07:11 PM

@johnd76: Is your Galaxy Watch Active currently unresponsive? If so, please try placing it on charge for at least 30 minutes, then press and hold the Home and Back buttons together for around 7-10 seconds to see if you're able to power the device on in this manner. If it remains unresponsive following these steps then please head to samsung.com > Scroll to the bottom of the home page > Contact us, and get in touch via your preferred support channel, and an advisor will be able to arrange for the watch to be inspected by an engineer.

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