17 Dec Galaxy Watch Ultra update broke sleep and energy scoring

[bigslow59]

Been using Galaxy watches for years to successfully track sleep and now energy scores. 

Updated watch ultra yesterday and while sleep time was tracked as usual, health app just churns while trying to calculate sleep score.  Never completes.  And that stops energy scores from calculating too.  Verified health app permissions still activated and unchanged.

 

 

Attached screenshot of last update for reference.

[GoanGeek]

Hi.

Could you try just restarting both your phone and watch and see if it helps.

[bigslow59]

Done that multiple times.  Only posting to see if anyone else is experiencing the same

[Obsydian]

Odd only issue i have is it skips 3 to 4 AM.
Try backing up SHEALTH the mobile app and clear it's cache.

[bigslow59 · Accepted solution]

Update: today's scores generated successfully as usual.  Whatever the issue was yesterday has been resolved.  Yesterday was just skipped in my score records for both sleep and energy scores.  

[MalcolmMH]

I have this issue - no sleep score sync for several days, sync cycle taking a long time, "can't complete sync" error messages etc. Phone and watch software all fully up to date, tried rebooting both, uninstall inglese and reinstalling etc

[Ampman]

Tried it, no difference. It's a software issue. The update broke mine. Samsung should help. We shouldn't have to tinker to get product that was working previously to work again, do you agree?

[Zsashi]

Mine is doing this for the past 2 days...tried everything and still doesn't work. Not sure what happened as it was working perfectly for the last 4 weeks

[NixIs]

Have that too. What is this .. like early access game. Since when samsung behave like little indie studios... really embrassing now to wear this at this state

[DocF]

My watch updated 2 nights ago.  Was getting sleep scores every morning.  No sleep scores last 2 nights on my Ultra. Just rebooted phone and watch.  No sleep score from last night sites up.  I guess I'll see what happens tonight.  Disappointing result of software update!