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Original topic:

Uk PRESIDENT OF SAMSUNG DOESN'T CARE ABOUT CUSTOMERS

(Topic created on: 01-08-2022 10:34 AM)
Toddy94
Journeyman
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TV
I have had a horrifying time dealing with customer service due to so many televisions going faulty and delivered damaged so I thought the UK president would help how wrong I was no reply and now Been waiting 3 weeks for my 5 th exchange 8k tv.
With no response from the uk president he obviously knows what's going in customer support but likes the way his staff treat customer on the phone says volumes about the company and him.
My first q900t was purchased on the 24/4/21 and too date 1/8/22 samsung have still not resolved this issue. 
Beware buy a tv somewhere else 
7 REPLIES 7
Nick1ok
First Poster
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Disgusting
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Cliffg
Voyager
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Did you buy TV direct from Samsung or a retailer? If you purchased direct using a credit card then contact the card Company as they should be able to help. If you purchased from retailer then they must help you. You can reject the goods if they are faulty.
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Toddy94
Journeyman
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After 30 days sevenoaks hifi didn't have any responsibility it falls to samsung and that's the rule for everyone.
It's been awful they don't care a single bit and I still can't believe well over a year and samsung can't deliver a working tv that lasts longer than 6 months and not delivered damaged .
Won't buy another the tvs from them
Toddy94
Journeyman
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Yeah only upto 30 days from the retailer then its the manufacturer
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Cliffg
Voyager
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As you bought from retailer it is their responsibility to put right. This is covered inder Consumer Rights Act 2015. A product must be as described, fit for purpose and of satisfactory qulaity. If you find a fault with 30 days then you can reject the item and get a refund. After this the retailer is repsonible for repairing or replacing even though their is a manufacturer guarantee. Many retailers try to get out of this and pass you on to manufacturer. Suggest you look at Consumer Rights Act and quote this to Sevenoaks HiFi and contact Trading Standards at your local Council.
JAMES4578
Samsung Maker ★
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Hi @Toddy94 Sorry you have not had a great experience, certainly some customers have issues but this is not universal. I have had Samsung TV's which have lasted a considerable period of time though that may not be a help to you.

However  as mentioned the first port of call is with the retailer , after 30 days the retailer must repair or replace and if repair is unsuccessful consumer entitled to a refund. Rights against the retailer can last up to 6 years, however after 6 months the onus is more on the consumer to prove there was a known issue at the time of purchase.

see more detail here: https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product-aTTEK2g0YuEy 

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 4.0,Android 12 Official Version.

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sqirral123
First Poster
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There customer service is rubbish . They use the excuse that the flip phone 3 was dropped by you . So not to fix it within warranty time . The phone was only 5 months old . I explain that I never dropped it . I look after it well . But nope . We have had 1 TV that have had to go back . We spent 10 thousand pound on it . For it to have problems with in 4 months.
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