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01-08-2022 03:46 PM
Hi @Toddy94 Sorry you have not had a great experience, certainly some customers have issues but this is not universal. I have had Samsung TV's which have lasted a considerable period of time though that may not be a help to you.
However as mentioned the first port of call is with the retailer , after 30 days the retailer must repair or replace and if repair is unsuccessful consumer entitled to a refund. Rights against the retailer can last up to 6 years, however after 6 months the onus is more on the consumer to prove there was a known issue at the time of purchase.
see more detail here: https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product-aTTEK2g0YuEy
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
01-08-2022 05:44 PM
30-09-2022 06:39 PM
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