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UE55MU6120 TV Netflix app issues

(Topic created on: Thursday)
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Willvorine
Journeyman

Thursday

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My Samsung UE55MU6120 TV's Netflix app is busted; it loads to 25% then stops. I've reinstalled it, checked the network (Netflix help says it's fine), restarted the app, and updated the TV, but nothing works. Netflix is fine on my phone and laptop though, and the connection tests are good. Internet speed's way above what's needed.
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johnz237
Legend

Thursday

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A Smart Hub reset might be the solution.

Go to Settings: Press the "Menu" button on your remote and navigate to "Settings."
Select Support: Find and select "Support." Access Self Diagnosis: Choose "Self Diagnosis" and then "Reset Smart Hub." Confirm Reset: Follow the on-screen prompts to confirm the reset.

Navigation may vary slightly; this information is from Google.
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