UE46C7000WW Internet@TV not working

[Mimisss]

Hello,

I own an (old) UE46C7000WW. It has a Internet@TV feature which used to work. 

Recently, I successfully updated to the latest firmware (T-VALDEUC-3018.1). Also, I had the Internet@TV settings reset manually (by launching Internet@TV Settings > System setup > Reset).

The Internet@TV feature has stopped working since then. When it starts it shows a sort of welcome message but that's it. Pressing the ENTER button shows a Samsung splash screen which you can only RETURN from. No other option or button is available. No Samsung Apps, no Settings. No apps are loading. It's like of it is stuck there and after a while it exits to TV.

I am pretty sure the Internet connection is correctly setup. I use a wire to connect the TV directly to the router. All tests pass.

Any ideas on how to fix that problem?

Thank you in advance,

[lcockell]

I was just about to throw in the towel after 4 hours and just went through settings again. I noticed that the current time was not being set automatically so manually updated it and low and behold i managed to download but being such an old device no netflix and bbc iplayer doesnt work. Hope this helps someone save some time

[SKS]

Hello,

I have exactly the same problem.

I own an (old) UA55C7000. It has a Internet@TV feature (which I have not used so far!). The TV’s software is up to date. 

The Internet@TV feature does not work. When it starts it goes to a screen  - please refer picture below - but that's it. I cannot go to the Samsung Apps button or the Settings button or anyplace else. I can only press the ENTER button. This leads to a Samsung splash screen from which you can only RETURN. No other option or button is available. On this screen, if I don’t press RETURN it is stuck there and after a while it exits to TV.

Internet connection is correctly setup. I use wireless - with the Samsung Wireless accessory - and all internet tests pass.

Any ideas on how to fix this problem?

Thank you in advance,

Suresh

[MartinTV1]

Same problem here ..... Is no one from Samsung interested in their customer?      

Come on Samsung .... Where's the fix?

[MartinTV1]

NETWORK OPERATING PROPERLY BUT ......SAMSUNG INTERNET@TV NOT WORKING

[MartinTV1]

Internet@TV, LA46C650

[kshysio]

Any update? The same issue on my TV. Can anyone confirm if this is disabled by samsung?

[Andrex655]

same on 55C650 . tried to change date to manual, dns to 8.8.8.8 or 8.8.8.0, reset tv, change dhcp range, nothing work 

[Mimisss]

Obviously, solving it requires updating either the server-side and/or the firmware of the TVs, which probably is too expensive for Samsung to implement. ☹️

Personally, it does not matter that much since the possibility of being able to run Netflix on the 7000 series is too narrow.

[Andrex655]

🙏🙏🙏👏👏👏👍👍👍

[Andrex655]

We are dying of impatience friend! Tell us at least where to dig?