Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

UE43TU8502uxxh

(Topic created on: 12-09-2020 07:50 PM)
Hrvoje
First Poster
Options
TV

I just bought new uhd 4k tv, ue43tu8502 and in left corner there is a little bit a backlight bleed. Is this normal, or should I contact service?

0 Likes
3 REPLIES 3
AndrewL
Moderator
Moderator
Options
TV

@Hrvoje: Is the issue visible under normal lighting conditions? If you head to Settings > Support > Self Diagnosis > Picture Test, and run through the series of tests, do you get any 'Failed' messages in the summary at the end? 

0 Likes
Hrvoje
First Poster
Options
TV

Only at dark scene is visible, and picture test is OK, no failure.

0 Likes
AndrewL
Moderator
Moderator
Options
TV

@Hrvoje: If the picture test has passed, and the issue is only visible in a dark room, or during dark scenes, then I wouldn't worry too much. If the issue begins to impact your viewing experience, and you are concerned, then I recommend reaching out to our AV Team via the link below, where an advisor will be able to assist you further, and arrange an inspection if necessary. 

 

https://www.samsung.com/uk/support/contact/

0 Likes