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TV UE50JU6800 - how to change country from France to UK

(Topic created on: 27-12-2023 04:26 PM)
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Stu54321
Apprentice
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Having recently moved to the UK from France I would (obviously) like to change the Country option on the TV UE50JU6800 from France to the UK. I have tried a factory reset using Support > Self-diagnosis > reset. The only country listed is France. This topic seems to affect many people but I have found no useful responses. Can anybody please help.

4 REPLIES 4
-Robot-
Samsung Members Star ★
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Have you contacted support?
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CarlH
Moderator
Moderator
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Hi @Stu54321. The TV's are manufactured for their respective region, with catered apps and updates and as such, it's not possible to change the region. 

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Stu54321
Apprentice
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Hi CarlH. Thank you for your reply. It is nice to know there is someone out there. After posting I tried Chat Support. The agent was very helpful and patient. He used remote management to reset the TV. I was able to select the TV to UK during the setting up and auto-tuning. However the TV was still insistent that the location was France. He then reset the Samsung hub to the UK so I could get the UK apps. He did warn me that resetting the TV again would result in the Samsung hub showing the French apps. It is a big step forward but the channel numbers remain scattered (non UK 1, 2, 3 etc.).
So in conclusion you are right but all was not lost with the non-permanent fix.
Stu54321
Apprentice
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Yes. Please see post below.
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