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The Frame switches off when in art mode

(Topic created on: 06-10-2020 12:51 PM)
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NRA
Apprentice
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I’ve just purchased a frame 32 and after switched to art mode switches off after a short time. I purchased a frame so picture was always displayed. Not much use as a picture! Any suggestions on how to resolve or do I need to send back

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6 REPLIES 6
Penguinbo
Voyager
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Have you got auto off after a specified time in settings? eco mode on?
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NRA
Apprentice
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4hrs

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Penguinbo
Voyager
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Have you tried turning the auto off?
I don't think the 32" has the sensor like the other sizes in range so that doesn't explain the switching off.

Have you messaged samsung?
I have the same tv and haven't noticed it switching off, however I don't leave it on art mode long tbh.
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NRA
Apprentice
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If I turn the Night mode off the art mode stays on. Personally I think there is a problem with the light sensor. Does anyone know a way of testing it?

RMCharlotte
First Poster
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Thanks! That solved it for me. 

 

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dukem
Apprentice
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I have the same problem with 2 frames with the size 32. I have 2 bigger frames that has no problem.
I disable night mode and all eco settings but no result. Can Samsung please test this to solve the problem?

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