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Original topic:

The Frame 2022 Forces only 2 mounts for own art uploads

(Topic created on: 11-08-2022 02:00 PM)
Poolean
Apprentice
Options
TV

When displaying my own art or photos via USB to My Album, the TV does not permit full screen view and forces you to choose between only two choices of frame, but if you display any of the art from the catalogue you have either full screen view or multiple frame options.

Does anyone know if Samsung will extend the "Mount" options?

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Solution
Poolean
Apprentice
Options
TV

Update (14th August), There is an undocumented way to overcome the issue that I raised: If the jpg image file size is large enough and dimensions set at 16:9, then all the frame options or none are available. So, Samsung should at least provide an explanation in the e-manual about loading images for Art Mode.

 

Earlier, I wrote: Thanks for the advice. Yes, four mounts are available, but not from the TV menus.   Sadly, the select mount options do not include a full-screen i.e. no mount option, which is an essential but unavailable option.  It seems that in Art mode, you cannot display an image in full screen if it is one that you add yourself.

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AndrewL
Moderator
Moderator
Options
TV

@Poolean: Are the photos you're adding in portrait or landscape format? If you have a Samsung mobile device with SmartThings installed, then have you tried heading to SmartThings > Art Mode > Add picture > Select 2 to 3 images > Create Mount to see if more mount options are available when adding images in this manner? 

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Solution
Poolean
Apprentice
Options
TV

Update (14th August), There is an undocumented way to overcome the issue that I raised: If the jpg image file size is large enough and dimensions set at 16:9, then all the frame options or none are available. So, Samsung should at least provide an explanation in the e-manual about loading images for Art Mode.

 

Earlier, I wrote: Thanks for the advice. Yes, four mounts are available, but not from the TV menus.   Sadly, the select mount options do not include a full-screen i.e. no mount option, which is an essential but unavailable option.  It seems that in Art mode, you cannot display an image in full screen if it is one that you add yourself.

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